Who is Jewel-Craft?
At JCI, we’re more than just a jewelry repair company, we are a community rooted in generations of craftsmanship and pride. When you join our team, you’re not just starting a job, you are becoming part of a tradition built on excellence, care, and collaboration. We believe in supporting one another, recognizing each person’s unique strengths, and growing together.
Whether you are just beginning your journey or bringing years of experience, your skills and dedication could help shape the future of our company. At JCI, we don’t just repair jewelry, we craft stories, preserve memories, and take pride in every detail. Come see why we have team members who have worked with us for over 25 years!
Why work with Jewel-Craft?
- Medical, Dental, and Vision, etc. (starting the first of the month after 60 days)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company-Paid Life Insurance & AD&D
- Company-Paid Long-Term Disability
- Employee Assistance Program (EAP)
- Referral Bonus Opportunities
- Weekly Pay
- 401(k) with Company Matching
- Company Marketplace Cafeteria
- Paid Time Off (Company Paid)
- Company Engagement Events
- Climate-Controlled Work Environment
- Opportunities for Advancement
- Supportive, Team-Oriented Culture
Open Positions
We are always looking for talented and dedicated people to join our team. Browse our current openings below and click on any position to learn more. When you are ready, hit the Apply Now button to submit your application. We would love to hear from you.
Reports to: Department Manager
Position Type: Salaried, Exempt
Department: Watch Department
Position Summary:
The Certified Watchmaker is responsible for diagnosing, repairing, servicing, and restoring a wide range of timepieces in accordance with manufacturer standards and company quality expectations. This role requires technical expertise, precision, and attention to detail when handling customer watches and performing intricate repairs. The Certified Watchmaker plays a critical role in ensuring customer satisfaction by delivering high-quality workmanship and maintaining the integrity of valuable timepieces.
Key Responsibilities:
- Performs diagnostics, maintenance, repair, and restoration of mechanical, automatic, quartz, and other timepieces.
- Disassembles, cleans, repairs, lubricates, reassembles, and adjusts watch movements according to manufacturer specifications.
- Identifies worn, damaged, or defective components and replaces parts as necessary.
- Conducts quality control inspections and testing to ensure proper functionality, accuracy, and performance of repaired watches.
- Documents repair findings, services performed, and parts utilized in the company’s systems.
- Handles customer watches with care and follows all security and inventory control procedures related to high-value items.
- Maintains a clean, organized, and safe work environment, including proper maintenance of tools and equipment.
- Stays current on industry trends, manufacturer updates, and technical repair techniques.
- Collaborates with team members and management to support departmental goals and workflow efficiency.
- Performs all other duties as assigned.
Position Qualifications:
- Attention to Detail: Maintains a high level of accuracy and precision when diagnosing issues, repairing timepieces, and documenting work performed.
- Manual Dexterity: Possesses excellent hand-eye coordination and the ability to work with small, delicate components and specialized tools.
- Problem Solving: Effectively diagnoses mechanical and technical issues and determines appropriate repair solutions.
- Trustworthiness: Reliably handles high-value customer property with integrity, professionalism, and accountability.
- Certification: Holds a recognized watchmaking certification or equivalent professional training and experience in watch repair and servicing.
Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Sizing
Position Summary:
The Bench Jeweler within the Sizing Department is responsible for fabricating metal as well as altering and soldering rings per customer instruction.
Key Responsibilities:
- Reviews work order materials to ensure consistency between the product and the customer’s order.
- Applies the correct pricing for the tasks required per the work order.
- Bends and manipulates metal into desired shape and size per work instructions.
- Assembles rings together using torches and soldering equipment.
- Uses a broad range of established tools such as hand tools, rotary tools, and magnifying instruments.
- Monitors the quality of incoming metals and materials to meet production standards and flags any product that does not meet those standards.
- Ensures compliance with safety regulations and quality standards in all operations.
- Learns additional skills and tasks required by other roles within the sizing department.
- Maintains clean working environment in line with company expectations.
- Performs all other duties as assigned.
Position Qualifications:
- Attention to detail: Attention to detail refers to an employee’s level of conscientiousness in their tasks.
- Dependable: Consistently reliable and punctual in fulfilling job responsibilities.
- Organization: Maintains a structured approach to work, managing priorities, tasks, and resources efficiently.
- Quality Assurance: Implements and maintains quality control measures. Conducts regular inspections and audits to ensure adherence to standards.
- Results-Driven: Sets and works towards clear objectives, measuring progress and delivering quality products.
Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Setting
Position Summary:
The Bench Jeweler- Setting Specialist is responsible for performing precise stone setting and stone repair work on a variety of jewelry pieces. This hands-on role involves working with delicate and high-value items, requiring a high degree of skill, focus, and craftsmanship. The ideal candidate is experienced in fine jewelry repair and understands the importance of accuracy, safety, and maintaining the integrity of each piece.
Key Responsibilities:
- Performs stone setting and stone tightening on various types of jewelry using appropriate techniques and tools.
- Repairs loose, damaged, or missing stones, ensuring they are secure and aligned to the highest quality standards.
- Handles each piece with care, paying close attention to its design, structure, and any existing wear or damage.
- Uses magnification tools such as microscopes and loupes for precision work.
- Inspects jewelry items before and after work to ensure quality and accuracy.
- Accurately tracks and documents stones being used or replaced, including type, size, and quantity.
- Verifies stone information on work orders and communicates discrepancies or shortages.
- Maintains a secure, organized inventory of loose stones and components.
- Communicates any concerns or issues with items to management or relevant departments.
- Follows all safety guidelines when working with tools, chemicals, and fine jewelry materials.
- Keeps work area clean, organized, and secure.
- Assists with training or mentoring others when appropriate.
- Performs all other duties as assigned.
Position Qualifications:
- Attention to Detail: Demonstrates precision and focus in all aspects of stone setting and repair.
- Craftsmanship: Brings a high level of skill and pride to hands-on work with fine and delicate jewelry.
- Integrity: Consistently acts with honesty and accountability when handling high-value materials and documentation.
- Problem-Solving: Identifies issues and executes accurate, high-quality repairs efficiently.
- Dependability: Consistent and reliable in meeting production timelines and quality standards.
Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Repair
Position Summary:
This role is responsible for performing quality repairs on a wide range of incoming jewelry items.
This role requires skilled use of small hand tools and applicable chemicals to complete repairs
accurately and safely.
Key Responsibilities:
- Completes detailed repairs on various types of jewelry using small hand tools and
appropriate repair techniques. - Inspects incoming jewelry items to assess condition and verify repair requirements before
beginning work. - Uses applicable chemicals (e.g., boric acid, flux, cleaning solutions) safely and effectively as
part of the repair process. - Performs final inspection on each piece to confirm that all work has been completed to
specifications. - Ensures the structural integrity and appearance of each piece meets or exceeds quality
expectations. - Maintains a clean and organized workstation, including proper storage of tools and
chemicals. - Communicates any concerns about item condition, missing information, or repair limitations
to appropriate team members. - Follows all safety procedures and company guidelines when handling tools, chemicals, and
valuable inventory. - Collaborates with other jewelers or departments as needed to meet production goals.
Performs all other duties as assigned.
Position Qualifications:
- Attention to Detail: Carefully inspects, repairs, and finishes each piece to meet precise
quality standards. - Craftsmanship: Demonstrates skill, experience, and pride in fine jewelry repair work.
- Technical Proficiency: Comfortable using hand tools, chemicals, and standard jewelry repair
techniques. - Problem-Solving: Assesses item condition and applies appropriate repair solutions to restore
functionality and appearance.
Our Departments
- CAD Department
- Casting Department
- Customer Service Department
- Driving Department
- Estimates Department
- General Labor Department
- Inventory Department
- IT Department
- Laser Engraving Department
- Laser Prongs Department
- Manufacturing Department
- Polishing Department
- Quality Control Department
- Repair Department
- Restringing Department
- Ring Sizing Department
- Setting Department
- Shipping Department
- Training Department
- Watch Repair Department
