Careers – Jewel-Craft

Open Positions

We are always looking for talented and dedicated people to join our team. Browse our current openings below and click on any position to learn more. When you are ready, hit the Apply Now button to submit your application. We would love to hear from you.

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Reports to: Director of Operations
Position Type: Hourly, Non-Exempt
Department: Polishing

Position Summary:

The Polishing Production Manager is responsible for overseeing the daily operations of the Polishing Department, ensuring production goals, quality standards, and safety requirements are consistently met. This role provides leadership, training, and support to team members while coordinating workflow to maximize efficiency and maintain high-quality craftsmanship. The Polishing Production Manager serves as a key resource for problem-solving, employee development, and continuous process improvement within the department.

Key Responsibilities:

Oversees daily production activities within the Polishing Department to ensure work is completed accurately, efficiently, and on schedule.
Assigns work, monitors workflow, and adjusts staffing or priorities as needed to meet production demands.
Provides training, coaching, and performance feedback to team members to support skill development and departmental success.
Monitors productivity, quality, and turnaround times to ensure departmental goals and company standards are achieved.
Conducts quality inspections and addresses concerns to maintain consistency
Assists team members with technical questions, troubleshooting, and challenges.
Maintains accurate production records and communicates departmental performance, challenges, and opportunities to management.
Promotes and enforces company policies, procedures, and safety standards within the department.
Coordinates with other departments to ensure smooth workflow and timely completion of customer orders.
Identifies opportunities for process improvements and implements solutions to increase efficiency and quality.
Ensures equipment, tools, and workstations are properly maintained and operating safely.
Performs all other duties as assigned.

Position Qualifications:

Leadership: Effectively leads, motivates, and develops team members while fostering a positive and productive work environment.
Quality Focus: Maintains a commitment to craftsmanship and ensures all work meets company expectations for quality and consistency.
Problem Solving: Identifies operational challenges and develops practical solutions to improve productivity and efficiency.
Communication: Clearly communicates expectations, feedback, and departmental priorities with employees and management.
Attention to Detail: Maintains accuracy and consistency when reviewing work, tracking production, and managing department operations.

Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Polishing

Position Summary:

This role is responsible for polishing and finishing jewelry pieces by smoothing metal surfaces and preparing items for final inspection. This role requires the skilled use of a polishing wheel and other finishing tools.

Key Responsibilities:

Polishes and finishes jewelry pieces using polishing wheels, brushes, and other finishing tools.
Smooths rough or uneven metal surfaces to achieve desired finish and prepare items for the next stage of production.
Uses appropriate compounds and tools to achieve consistent finish.
Inspects each piece before and after polishing to ensure surfaces are free from scratches, dents, or imperfections.
Adheres to quality control standards and identifies pieces that do not meet company specifications.
Maintains a clean and organized workspace, keeping tools and equipment in proper working order.
Follows all safety procedures when using polishing equipment, compounds, and protective gear.
Tracks and meets established daily or weekly production quotas.
Performs all other duties as assigned.

Position Qualifications:

Attention to Detail: Maintains precision and consistency in finishing work to ensure high-quality results.
Craftsmanship: Demonstrates skill and care in handling and finishing delicate jewelry pieces.
Integrity: Approaches all tasks with honesty and accountability.
Efficiency: Works productively to meet production goals without compromising quality.
Safety Awareness: Adheres to all safety standards and uses protective equipment correctly and consistently.

Reports to: Department Manager
Position Type: Salaried, Exempt
Department: Watch Department

Position Summary:

The Certified Watchmaker is responsible for diagnosing, repairing, servicing, and restoring a wide range of timepieces in accordance with manufacturer standards and company quality expectations. This role requires technical expertise, precision, and attention to detail when handling customer watches and performing intricate repairs. The Certified Watchmaker plays a critical role in ensuring customer satisfaction by delivering high-quality workmanship and maintaining the integrity of valuable timepieces.

Key Responsibilities:

Performs diagnostics, maintenance, repair, and restoration of mechanical, automatic, quartz, and other timepieces.
Disassembles, cleans, repairs, lubricates, reassembles, and adjusts watch movements according to manufacturer specifications.
Identifies worn, damaged, or defective components and replaces parts as necessary.
Conducts quality control inspections and testing to ensure proper functionality, accuracy, and performance of repaired watches.
Documents repair findings, services performed, and parts utilized in the company’s systems.
Handles customer watches with care and follows all security and inventory control procedures related to high-value items.
Maintains a clean, organized, and safe work environment, including proper maintenance of tools and equipment.
Stays current on industry trends, manufacturer updates, and technical repair techniques.
Collaborates with team members and management to support departmental goals and workflow efficiency.
Performs all other duties as assigned.

Position Qualifications:

Attention to Detail: Maintains a high level of accuracy and precision when diagnosing issues, repairing timepieces, and documenting work performed.
Manual Dexterity: Possesses excellent hand-eye coordination and the ability to work with small, delicate components and specialized tools.
Problem Solving: Effectively diagnoses mechanical and technical issues and determines appropriate repair solutions.
Trustworthiness: Reliably handles high-value customer property with integrity, professionalism, and accountability.
Certification: Holds a recognized watchmaking certification or equivalent professional training and experience in watch repair and servicing.

Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Customer Service

Position Summary:

The Data Entry Specialist is responsible for accurately entering information from incoming customer work orders into the internal system. This role is vital to ensuring smooth processing of customer orders and requires precision, focus, and integrity. The position is desk-based and includes hands-on handling of customer jewelry items. Although this role does not involve direct customer interaction, it plays a key behind-the-scenes role in supporting the overall customer experience.

Key Responsibilities:

Accurately inputs data from customer work orders into the company’s system, ensuring all relevant details are correctly documented.
Handles and inspects physical jewelry items to ensure accurate correlation with the corresponding work orders.
Reviews submitted documentation for completeness and flags any missing or unclear information for internal follow-up.
Follows all protocols related to the handling and security of valuable items.
Organizes and maintains digital and physical records as needed.
Adheres to company policies and procedures to support operational efficiency.
Performs all other duties as assigned.

Position Qualifications:

Attention to Detail: Demonstrates a high level of accuracy and thoroughness in data entry and handling of jewelry.
Trustworthiness: Reliably manages high-value items and confidential customer information with integrity.
Dependability: Punctual, consistent, and reliable in completing daily tasks.
Focus: Able to work independently with minimal distraction in a stationary desk-based environment.

Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Sizing

Position Summary:

The Bench Jeweler within the Sizing Department is responsible for fabricating metal as well as altering and soldering rings per customer instruction.

Key Responsibilities:

Reviews work order materials to ensure consistency between the product and the customer’s order.
Applies the correct pricing for the tasks required per the work order.
Bends and manipulates metal into desired shape and size per work instructions.
Assembles rings together using torches and soldering equipment.
Uses a broad range of established tools such as hand tools, rotary tools, and magnifying instruments.
Monitors the quality of incoming metals and materials to meet production standards and flags any product that does not meet those standards.
Ensures compliance with safety regulations and quality standards in all operations.
Learns additional skills and tasks required by other roles within the sizing department.
Maintains clean working environment in line with company expectations.
Performs all other duties as assigned.

Position Qualifications:

Attention to detail: Attention to detail refers to an employee’s level of conscientiousness in their tasks.
Dependable: Consistently reliable and punctual in fulfilling job responsibilities.
Organization: Maintains a structured approach to work, managing priorities, tasks, and resources efficiently.
Quality Assurance: Implements and maintains quality control measures. Conducts regular inspections and audits to ensure adherence to standards.
Results-Driven: Sets and works towards clear objectives, measuring progress and delivering quality products.

Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Setting

Position Summary:

The Bench Jeweler- Setting Specialist is responsible for performing precise stone setting and stone repair work on a variety of jewelry pieces. This hands-on role involves working with delicate and high-value items, requiring a high degree of skill, focus, and craftsmanship. The ideal candidate is experienced in fine jewelry repair and understands the importance of accuracy, safety, and maintaining the integrity of each piece.

Key Responsibilities:

Performs stone setting and stone tightening on various types of jewelry using appropriate techniques and tools.
Repairs loose, damaged, or missing stones, ensuring they are secure and aligned to the highest quality standards.
Handles each piece with care, paying close attention to its design, structure, and any existing wear or damage.
Uses magnification tools such as microscopes and loupes for precision work.
Inspects jewelry items before and after work to ensure quality and accuracy.
Accurately tracks and documents stones being used or replaced, including type, size, and quantity.
Verifies stone information on work orders and communicates discrepancies or shortages.
Maintains a secure, organized inventory of loose stones and components.
Communicates any concerns or issues with items to management or relevant departments.
Follows all safety guidelines when working with tools, chemicals, and fine jewelry materials.
Keeps work area clean, organized, and secure.
Assists with training or mentoring others when appropriate.
Performs all other duties as assigned.

Position Qualifications:

Attention to Detail: Demonstrates precision and focus in all aspects of stone setting and repair.
Craftsmanship: Brings a high level of skill and pride to hands-on work with fine and delicate jewelry.
Integrity: Consistently acts with honesty and accountability when handling high-value materials and documentation.
Problem-Solving: Identifies issues and executes accurate, high-quality repairs efficiently.
Dependability: Consistent and reliable in meeting production timelines and quality standards.

Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Repair

Position Summary:

This role is responsible for performing quality repairs on a wide range of incoming jewelry items.
This role requires skilled use of small hand tools and applicable chemicals to complete repairs
accurately and safely.

Key Responsibilities:

Completes detailed repairs on various types of jewelry using small hand tools and
appropriate repair techniques.
Inspects incoming jewelry items to assess condition and verify repair requirements before
beginning work.
Uses applicable chemicals (e.g., boric acid, flux, cleaning solutions) safely and effectively as
part of the repair process.
Performs final inspection on each piece to confirm that all work has been completed to
specifications.
Ensures the structural integrity and appearance of each piece meets or exceeds quality
expectations.
Maintains a clean and organized workstation, including proper storage of tools and
chemicals.
Communicates any concerns about item condition, missing information, or repair limitations
to appropriate team members.
Follows all safety procedures and company guidelines when handling tools, chemicals, and
valuable inventory.
Collaborates with other jewelers or departments as needed to meet production goals.
Performs all other duties as assigned.

Position Qualifications:

Attention to Detail: Carefully inspects, repairs, and finishes each piece to meet precise
quality standards.
Craftsmanship: Demonstrates skill, experience, and pride in fine jewelry repair work.
Technical Proficiency: Comfortable using hand tools, chemicals, and standard jewelry repair
techniques.
Problem-Solving: Assesses item condition and applies appropriate repair solutions to restore
functionality and appearance.

Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Quality Control

Position Summary:

The Inspector within the Quality Control department is responsible for inspecting jewelry and confirming that all products are aligned with their work orders along with delegating which department the product should go next.

Key Responsibilities:

Performs stone setting and stone tightening on various types of jewelry using appropriate techniques and tools.
Inspects all incoming materials such as metals, gemstones and other components to ensure they meet the required specifications and quality standards
Reviews work order materials to check for consistency between the product and customer orders
Makes the determination on if the product has passed its inspection per the work order materials
Maintains detailed records of quality control inspections and actions taken for tracking purposes within the company’s tracking system
Uses established tools required for the role such as microscopes, handheld Dremel, and computer.
Confirms all work order materials and customer invoices align with the work completed
Performs all other duties as assigned.

Position Qualifications:

Attention to Detail: Demonstrates precision and focus in all aspects of stone setting and repair.
Detail-Oriented: Pays close attention to small details to ensure accuracy and quality in work.
Integrity: the ability to be open and transparent. Trustworthy, forthright and honest.
Organized: Maintains a structured approach to work, managing priorities, tasks, and resources efficiently.
Results-Driven: Sets and works towards clear objectives, measuring progress and achieving desired outcomes.
Time Management: Manages time efficiently to prioritize tasks and meet deadlines.

Our Departments

CAD Department
Casting Department
Customer Service Department
Driving Department
Estimates Department
General Labor Department
Inventory Department
IT Department
Laser Engraving Department
Laser Prongs Department
Manufacturing Department
Polishing Department
Quality Control Department
Repair Department
Restringing Department
Ring Sizing Department
Setting Department
Shipping Department
Training Department
Watch Repair Department

Who is Jewel-Craft?

Why work with Jewel-Craft?

Open Positions

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Our Departments