Who is Jewel-Craft?
At JCI, we’re more than just a jewelry repair company, we are a community rooted in generations of craftsmanship and pride. When you join our team, you’re not just starting a job, you are becoming part of a tradition built on excellence, care, and collaboration. We believe in supporting one another, recognizing each person’s unique strengths, and growing together.
Whether you are just beginning your journey or bringing years of experience, your skills and dedication could help shape the future of our company. At JCI, we don’t just repair jewelry, we craft stories, preserve memories, and take pride in every detail. Come see why we have team members who have worked with us for over 25 years!
Why work with Jewel-Craft?
- Medical, Dental, and Vision, etc. (starting the first of the month after 60 days)
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Company-Paid Life Insurance & AD&D
- Company-Paid Long-Term Disability
- Employee Assistance Program (EAP)
- $1,000 Sign-On Bonus
- Referral Bonus Opportunities
- Weekly Pay
- 401(k) with Company Matching
- Company Marketplace Cafeteria
- Paid Time Off (Company Paid)
- Company Engagement Events
- Climate-Controlled Work Environment
- Opportunities for Advancement
- Supportive, Team-Oriented Culture
Open Positions
We are always looking for talented and dedicated people to join our team. Browse our current openings below and click on any position to learn more. When you are ready, hit the Apply Now button to submit your application. We would love to hear from you.
Reports to: Department Manager
Position Type: Salaried, Exempt
Department: Watch Department
Position Summary:
The Certified Watchmaker is responsible for diagnosing, repairing, servicing, and restoring a wide range of timepieces in accordance with manufacturer standards and company quality expectations. This role requires technical expertise, precision, and attention to detail when handling customer watches and performing intricate repairs. The Certified Watchmaker plays a critical role in ensuring customer satisfaction by delivering high-quality workmanship and maintaining the integrity of valuable timepieces.
Key Responsibilities:
- Performs diagnostics, maintenance, repair, and restoration of mechanical, automatic, quartz, and other timepieces.
- Disassembles, cleans, repairs, lubricates, reassembles, and adjusts watch movements according to manufacturer specifications.
- Identifies worn, damaged, or defective components and replaces parts as necessary.
- Conducts quality control inspections and testing to ensure proper functionality, accuracy, and performance of repaired watches.
- Documents repair findings, services performed, and parts utilized in the company’s systems.
- Handles customer watches with care and follows all security and inventory control procedures related to high-value items.
- Maintains a clean, organized, and safe work environment, including proper maintenance of tools and equipment.
- Stays current on industry trends, manufacturer updates, and technical repair techniques.
- Collaborates with team members and management to support departmental goals and workflow efficiency.
- Performs all other duties as assigned.
Position Qualifications:
- Attention to Detail: Maintains a high level of accuracy and precision when diagnosing issues, repairing timepieces, and documenting work performed.
- Manual Dexterity: Possesses excellent hand-eye coordination and the ability to work with small, delicate components and specialized tools.
- Problem Solving: Effectively diagnoses mechanical and technical issues and determines appropriate repair solutions.
- Trustworthiness: Reliably handles high-value customer property with integrity, professionalism, and accountability.
- Certification: Holds a recognized watchmaking certification or equivalent professional training and experience in watch repair and servicing.
Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Customer Service
Position Summary:
The Data Entry Specialist is responsible for accurately entering information from incoming customer work orders into the internal system. This role is vital to ensuring smooth processing of customer orders and requires precision, focus, and integrity. The position is desk-based and includes hands-on handling of customer jewelry items. Although this role does not involve direct customer interaction, it plays a key behind-the-scenes role in supporting the overall customer experience.
Key Responsibilities:
- Accurately inputs data from customer work orders into the company’s system, ensuring all relevant details are correctly documented.
- Handles and inspects physical jewelry items to ensure accurate correlation with the corresponding work orders.
- Reviews submitted documentation for completeness and flags any missing or unclear information for internal follow-up.
- Follows all protocols related to the handling and security of valuable items.
- Organizes and maintains digital and physical records as needed.
- Adheres to company policies and procedures to support operational efficiency.
- Performs all other duties as assigned.
Position Qualifications:
- Attention to Detail: Demonstrates a high level of accuracy and thoroughness in data entry and handling of jewelry.
- Trustworthiness: Reliably manages high-value items and confidential customer information with integrity.
- Dependability: Punctual, consistent, and reliable in completing daily tasks.
- Focus: Able to work independently with minimal distraction in a stationary desk-based environment.
Reports to: Department Manager
Position Type: Hourly, Non-Exempt
Department: Quality Control
Position Summary:
The Inspector within the Quality Control department is responsible for inspecting jewelry and confirming that all products are aligned with their work orders along with delegating which department the product should go next.
Key Responsibilities:
- Performs stone setting and stone tightening on various types of jewelry using appropriate techniques and tools.
- Inspects all incoming materials such as metals, gemstones and other components to ensure they meet the required specifications and quality standards
- Reviews work order materials to check for consistency between the product and customer orders
- Makes the determination on if the product has passed its inspection per the work order materials
- Maintains detailed records of quality control inspections and actions taken for tracking purposes within the company’s tracking system
- Uses established tools required for the role such as microscopes, handheld Dremel, and computer.
- Confirms all work order materials and customer invoices align with the work completed
- Performs all other duties as assigned.
Position Qualifications:
- Attention to Detail: Demonstrates precision and focus in all aspects of stone setting and repair.
- Detail-Oriented: Pays close attention to small details to ensure accuracy and quality in work.
- Integrity: the ability to be open and transparent. Trustworthy, forthright and honest.
- Organized: Maintains a structured approach to work, managing priorities, tasks, and resources efficiently.
- Results-Driven: Sets and works towards clear objectives, measuring progress and achieving desired outcomes.
- Time Management: Manages time efficiently to prioritize tasks and meet deadlines.
Our Departments
- CAD Department
- Casting Department
- Customer Service Department
- Driving Department
- Estimates Department
- General Labor Department
- Inventory Department
- IT Department
- Laser Engraving Department
- Laser Prongs Department
- Manufacturing Department
- Polishing Department
- Quality Control Department
- Repair Department
- Restringing Department
- Ring Sizing Department
- Setting Department
- Shipping Department
- Training Department
- Watch Repair Department
