Reports to: Department Manager
Position Type: Salaried, Exempt
Department: Watch Department

Position Summary:

The Certified Watchmaker is responsible for diagnosing, repairing, servicing, and restoring a wide range of timepieces in accordance with manufacturer standards and company quality expectations. This role requires technical expertise, precision, and attention to detail when handling customer watches and performing intricate repairs. The Certified Watchmaker plays a critical role in ensuring customer satisfaction by delivering high-quality workmanship and maintaining the integrity of valuable timepieces.

Key Responsibilities:

• Performs diagnostics, maintenance, repair, and restoration of mechanical, automatic, quartz, and other timepieces.
• Disassembles, cleans, repairs, lubricates, reassembles, and adjusts watch movements according to manufacturer specifications.
• Identifies worn, damaged, or defective components and replaces parts as necessary.
• Conducts quality control inspections and testing to ensure proper functionality, accuracy, and performance of repaired watches.
• Documents repair findings, services performed, and parts utilized in the company’s systems.
• Handles customer watches with care and follows all security and inventory control procedures related to high-value items.
• Maintains a clean, organized, and safe work environment, including proper maintenance of tools and equipment.
• Stays current on industry trends, manufacturer updates, and technical repair techniques.
• Collaborates with team members and management to support departmental goals and workflow efficiency.
• Performs all other duties as assigned.

Position Qualifications:

• Attention to Detail: Maintains a high level of accuracy and precision when diagnosing issues, repairing timepieces, and documenting work performed.
• Manual Dexterity: Possesses excellent hand-eye coordination and the ability to work with small, delicate components and specialized tools.
• Problem Solving: Effectively diagnoses mechanical and technical issues and determines appropriate repair solutions.
• Trustworthiness: Reliably handles high-value customer property with integrity, professionalism, and accountability.
• Certification: Holds a recognized watchmaking certification or equivalent professional training and experience in watch repair and servicing.