UPDATE: - Jewel-Craft will not have Customer Service staff available for calls or emails on Tuesday, 12/24 through Thursday 12/26.
Meet Our Expert Team

At Jewel-Craft our staff members are our greatest assets. From our seasoned executives to our rock star customer service representatives we appreciate the unique skills that each and every team member brings to the table. After all, it’s their hard work and expertise that allow us to provide you with the highest level of service.

Third Generation Management
Benet Wesdorp
Benet Wesdorp
President, COO
Gary Wesdorp
Gary Wesdorp
President, CFO

Location

Jewel-Craft, Inc.
4122 Olympic Boulevard
Erlanger, KY 41018
Fax: 859-282-2424
Toll-free: 1-800-525-5482
Family Council
Stefanie Wesdorp Hatfield
Stefanie Wesdorp Hatfield
Director of Customer Relations
Jerah Wesdorp
Jerah Wesdorp
Director of Quality Standards
Karlan Wesdorp
Karlan Wesdorp
Manufacturing Manager
Nick Wesdorp
Nick Wesdorp
Sr. Director of Administration
Ross Wesdorp
Ross Wesdorp
Sr. Director of Sales and Service
Walker Wesdorp
Walker Wesdorp
Sr. Director of Information
Leadership Team
Kelly Beach-Lovitt
Kelly Beach-Lovitt
Human Resources Director
Mark Gamel
Mark Gamel
Sr. Manager
Chuck Jones
Chuck Jones
Director of Finance
Laura Lanthorn
Laura Lanthorn
Director of Quality Assurance
Paul  Rolfes
Paul Rolfes
Director of IT
Doug Siemer
Doug Siemer
Vice President of Operations
Dave Vittetoe
Dave Vittetoe
Director of Inventory/Purchasing
Jerah Wesdorp
Jerah Wesdorp
Director of Quality Standards
Nick Wesdorp
Nick Wesdorp
Sr. Director of Administration
Ross Wesdorp
Ross Wesdorp
Sr. Director of Sales and Service
Walker Wesdorp
Walker Wesdorp
Sr. Director of Information
Sr. Manager
Sam Banta
Sam Banta
Sr. Manager
Mark Gamel
Mark Gamel
Sr. Manager
Administration Team
Troy Adams
Troy Adams
HR Operations Manager
Matt Fiedler
Matt Fiedler
Account Manager, Manufacturing
Customer Service Team
Katie Brown
Katie Brown
Customer Service
Ricole Clark
Ricole Clark
Customer Service
Lisa Gallagher
Lisa Gallagher
Office Manager
Alyssa Pugh
Alyssa Pugh
Customer Service
Susan Reay
Susan Reay
Customer Service, Custom Design
Leanne Sasher
Leanne Sasher
Customer Service
Kris Siedentopf
Kris Siedentopf
Customer Service
Sarah Taylor
Sarah Taylor
Customer Service
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Contact

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    I am a goldsmith but do not have all of the tools and time to do my own custom work, so I work directly with Jewel Craft to make it easy for me and perfect for my clients. If I need a shank that is 2.35mm wide and provide my own diamonds, Jewel Craft follows all of my design details and makes the ring 2.35mm wide and sets the diamonds to perfection.
    Raime, Raime Weber Jewelry
    I just wanted to take a minute to express “Much Thanks” to the team of people that take care of me on a daily basis. Alyssa, Stephanie, and Lisa are always on top of things for me. For the last couple of weeks, after I told them that I’m preparing to go on my first vacation in over a year, I’ve noticed that they’ve been working very hard to meet (and usually beat) my deadlines to help ensure that I can vacation worry-free about my jewelry repairs. That means so much to me.
    Michael, Williamsburg Jewelers
    We have been working with Jewel Craft for over 20 years and I continue to use them because they are reliable. It’s like having my own 30,000 sq. foot shop, that’s how easy they are to work with. Expectations are always met and but most importantly, they are met in a timely matter.
    Greg, Windsor Jewelers
    We LOVE Jewel Craft. Their customer service and quality of work is why we have been using Jewel Craft for over 15 years. We use them for repairs as well as custom design and they really do make dreams come true for our customers.
    Margaret, Engelberts
    First batch of jobs just came back from Jewel-Craft, and we are VERY pleased! Excellent communication, quality work, quick turnaround, reasonable prices. Everything we hoped for! Thanks Ross!
    Dan Hacker, Hacker Jewelers
    Jewel Craft makes it easy. I have goldsmiths on staff but when they are on vacation or we have overflow, I can count on Jewel Craft to get our repairs done so we don’t miss a beat. I also use them for custom design jobs due to their high level of technology and efficiency.
    Donna, Boyle Jewelers
    I received my most recent repair work this morning and wanted to reach out before time and the season get away from me. I've been in the jewelry business for nearly 25 years and I've seen "the good, the bad and the ugly" come out of the repair shop. You and your staff have given me an opportunity to compete for repairs with quality service I can promote with confidence. Thank you so very much.
    Carol Taylor, Forever Knot in Jackson, TN
    ijo member jewelers by trade member jewelers of america member american gem society member mjsa member polygon member rjo member womens jewelry association member