Employee Spotlight: The Road Warriors
February 18, 2021

We love hitting the road to attend trade shows all over the nation. Although 2020 took an interesting turn, our team is beyond excited about everything on the horizon. We recently caught up with Stefanie and Ross to get a taste of what’s ahead.


Stefanie – Director of Customer Relations

What did you miss about trade shows in 2020?
All of the people!

What do you look forward to in 2021?
Mostly looking forward to reconnecting and meeting the new members.

Tell me how you feel when you return home from a trade show or visiting customers:
I always feel excited and motivated. I learn a lot about the industry and our customers when I travel. It is fun to get back and add the learned lessons to my day to day and share them with the team.

If you had to name one company who your booth could be next to forever, what would it be:
That is a super tricky question for me, but I would have to say a company with tools and equipment.

Where can your customers see you next?
You will see us this March at the Atlanta Jewelry Show.


Ross – Sr. Director of Sales and Service

What did you miss about trade shows in 2020?
Seeing all of my friends at the shows.

What do you look forward to in 2021?
Getting back out there to see everyone I have not kept up with and learn how things have been for them.

Tell me how you feel when you return home from a trade show or visiting customers:
Exhausted, haha. So much of the travel runs together and goes over the weekends. It’s hard to be away from family even though I love going out and seeing my customers and friends. At the end of the day when I get home from the trips, I am just happy to spend a few days with my family and recharge my battery.

If you had to name one company who your booth could be next to forever, what would it be:
Darling Imports. I am great friends with all of the people there and our businesses complement one another. We constantly refer customers back and forth. Plus during the downtime at the shows, it’s nice to have close friends beside you to pass the time.

Where can your customers see you next?
Atlanta Jewelry show/RJO.

Be Sure to Look for Us at Your Next Trade Show!

Driving across the country can be chaotic, but we wouldn’t have it any other way. Trade Shows are one of the main things we missed the most last year. We can’t wait to reunite with our friends again, represent our team and discover new business opportunities in 2021. Stop by our stand at the Atlanta Jewelry Show next month to say hello!

I received my most recent repair work this morning and wanted to reach out before time and the season get away from me. I've been in the jewelry business for nearly 25 years and I've seen "the good, the bad and the ugly" come out of the repair shop. You and your staff have given me an opportunity to compete for repairs with quality service I can promote with confidence. Thank you so very much.
Carol Taylor, Forever Knot in Jackson, TN
We LOVE Jewel Craft. Their customer service and quality of work is why we have been using Jewel Craft for over 15 years. We use them for repairs as well as custom design and they really do make dreams come true for our customers.
Margaret, Engelberts
First batch of jobs just came back from Jewel-Craft, and we are VERY pleased! Excellent communication, quality work, quick turnaround, reasonable prices. Everything we hoped for! Thanks Ross!
Dan Hacker, Hacker Jewelers
I just wanted to take a minute to express “Much Thanks” to the team of people that take care of me on a daily basis. Alyssa, Stephanie, and Lisa are always on top of things for me. For the last couple of weeks, after I told them that I’m preparing to go on my first vacation in over a year, I’ve noticed that they’ve been working very hard to meet (and usually beat) my deadlines to help ensure that I can vacation worry-free about my jewelry repairs. That means so much to me.
Michael, Williamsburg Jewelers
We have been working with Jewel Craft for over 20 years and I continue to use them because they are reliable. It’s like having my own 30,000 sq. foot shop, that’s how easy they are to work with. Expectations are always met and but most importantly, they are met in a timely matter.
Greg, Windsor Jewelers
I am a goldsmith but do not have all of the tools and time to do my own custom work, so I work directly with Jewel Craft to make it easy for me and perfect for my clients. If I need a shank that is 2.35mm wide and provide my own diamonds, Jewel Craft follows all of my design details and makes the ring 2.35mm wide and sets the diamonds to perfection.
Raime, Raime Weber Jewelry
Jewel Craft makes it easy. I have goldsmiths on staff but when they are on vacation or we have overflow, I can count on Jewel Craft to get our repairs done so we don’t miss a beat. I also use them for custom design jobs due to their high level of technology and efficiency.
Donna, Boyle Jewelers
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