Tips and Tricks from the Customer Service Team
February 24, 2021

Customer Service Tips

At Jewel-Craft, we’re proud to provide every jewelry service you need in one convenient location. For three generations and over seventy years in business, customer service has been the cornerstone of our company. Below, we’ve compiled a list of tips and tricks you can use to make sure every order comes out perfect.


Make sure every envelope you send has the store name, address and phone number listed. This helps us keep all your information in one place.

Job Number

Each service we perform correlates to a job number. When calling to check up, have your job number ready and our team can quickly look it up.


Detail any chips in stones, defects in mounting, dents and or other issues in the article description.

Loose Stones

If you’re sending in loose stones, include them in a separate baggie.


Please make sure any instructions you send are either printed or written clearly.

Rush Orders

When sending rush jobs, please give us a call or send us an email in advance. We would love a heads up, so we can make your project a priority.

Every day, we aim to provide exceptional care to each of our customers. From jewelry restoration to stone setting, our team wants to make sure your experience is flawless. If you have any questions, requests, or feedback for the Jewel-Craft team, we would love to hear from you!

First batch of jobs just came back from Jewel-Craft, and we are VERY pleased! Excellent communication, quality work, quick turnaround, reasonable prices. Everything we hoped for! Thanks Ross!
Dan Hacker, Hacker Jewelers
I am a goldsmith but do not have all of the tools and time to do my own custom work, so I work directly with Jewel Craft to make it easy for me and perfect for my clients. If I need a shank that is 2.35mm wide and provide my own diamonds, Jewel Craft follows all of my design details and makes the ring 2.35mm wide and sets the diamonds to perfection.
Raime, Raime Weber Jewelry
We have been working with Jewel Craft for over 20 years and I continue to use them because they are reliable. It’s like having my own 30,000 sq. foot shop, that’s how easy they are to work with. Expectations are always met and but most importantly, they are met in a timely matter.
Greg, Windsor Jewelers
I received my most recent repair work this morning and wanted to reach out before time and the season get away from me. I've been in the jewelry business for nearly 25 years and I've seen "the good, the bad and the ugly" come out of the repair shop. You and your staff have given me an opportunity to compete for repairs with quality service I can promote with confidence. Thank you so very much.
Carol Taylor, Forever Knot in Jackson, TN
I just wanted to take a minute to express “Much Thanks” to the team of people that take care of me on a daily basis. Alyssa, Stephanie, and Lisa are always on top of things for me. For the last couple of weeks, after I told them that I’m preparing to go on my first vacation in over a year, I’ve noticed that they’ve been working very hard to meet (and usually beat) my deadlines to help ensure that I can vacation worry-free about my jewelry repairs. That means so much to me.
Michael, Williamsburg Jewelers
We LOVE Jewel Craft. Their customer service and quality of work is why we have been using Jewel Craft for over 15 years. We use them for repairs as well as custom design and they really do make dreams come true for our customers.
Margaret, Engelberts
Jewel Craft makes it easy. I have goldsmiths on staff but when they are on vacation or we have overflow, I can count on Jewel Craft to get our repairs done so we don’t miss a beat. I also use them for custom design jobs due to their high level of technology and efficiency.
Donna, Boyle Jewelers
ijo memberjewelers by trade memberjewelers of america membermid-america jewelers associaton membermjsa memberpolygon memberrjo memberwomens jewelry association member