Tips and Tricks from Our CAD Room
January 25, 2021

Tips and Trinks


Our CAD team is driven to create every piece of jewelry exactly how you’ve imagined it. With this desire for perfection comes a need for organization. From keeping all information on one email chain to ensuring sample pictures capture every detail, this is a short list of the tips and tricks to help us help you!


1. There is no such thing as too much information! Include as much as possible ie. stone count, stone sizes, finger sizes, metal type, store name, store address. Sample pictures are always welcomed! Google images is a great place to find the piece you can’t seem to describe in words. If you have a job# internally, please include it as well.When receiving an estimate or question via email, please reply to the email. Please don’t call or draft a new email, keep all communication in one thread.

2. When receiving an estimate or question via email, please reply to the email. Please don’t call or draft a new email, keep all communication in one thread.

3. When taking a picture of a piece of jewelry to be copied, make sure we get all of the details that will be needed. The clearer the picture, the more accurate we can be. For a ring, we need at least a top and a through finger view (preferably not on a finger).

4. When returning a job to proceed an estimate, have additional work done, or have an issue corrected, please include all info, job bag, label, and paperwork from the original job. This will eliminate confusion and ensure that we know everything that has taken place with the job thus far.

5. Write out instructions all the way, do not use shorthand or assume certain tasks will be done. If proceeding an estimate, but also changing the instructions or size, write “proceed estimate and add sizing” on the job.

6. If sending stones or metal to accompany a job, make sure the job# is referenced properly so the material can be paired with its job quickly and avoid delays.

7. Please don’t email or text from personal phones or email accounts. They are not associated with your store’s account.

I received my most recent repair work this morning and wanted to reach out before time and the season get away from me. I've been in the jewelry business for nearly 25 years and I've seen "the good, the bad and the ugly" come out of the repair shop. You and your staff have given me an opportunity to compete for repairs with quality service I can promote with confidence. Thank you so very much.
Carol Taylor, Forever Knot in Jackson, TN
We LOVE Jewel Craft. Their customer service and quality of work is why we have been using Jewel Craft for over 15 years. We use them for repairs as well as custom design and they really do make dreams come true for our customers.
Margaret, Engelberts
Jewel Craft makes it easy. I have goldsmiths on staff but when they are on vacation or we have overflow, I can count on Jewel Craft to get our repairs done so we don’t miss a beat. I also use them for custom design jobs due to their high level of technology and efficiency.
Donna, Boyle Jewelers
I just wanted to take a minute to express “Much Thanks” to the team of people that take care of me on a daily basis. Alyssa, Stephanie, and Lisa are always on top of things for me. For the last couple of weeks, after I told them that I’m preparing to go on my first vacation in over a year, I’ve noticed that they’ve been working very hard to meet (and usually beat) my deadlines to help ensure that I can vacation worry-free about my jewelry repairs. That means so much to me.
Michael, Williamsburg Jewelers
We have been working with Jewel Craft for over 20 years and I continue to use them because they are reliable. It’s like having my own 30,000 sq. foot shop, that’s how easy they are to work with. Expectations are always met and but most importantly, they are met in a timely matter.
Greg, Windsor Jewelers
First batch of jobs just came back from Jewel-Craft, and we are VERY pleased! Excellent communication, quality work, quick turnaround, reasonable prices. Everything we hoped for! Thanks Ross!
Dan Hacker, Hacker Jewelers
I am a goldsmith but do not have all of the tools and time to do my own custom work, so I work directly with Jewel Craft to make it easy for me and perfect for my clients. If I need a shank that is 2.35mm wide and provide my own diamonds, Jewel Craft follows all of my design details and makes the ring 2.35mm wide and sets the diamonds to perfection.
Raime, Raime Weber Jewelry
ijo member jewelers by trade member jewelers of america member american gem society member mjsa member polygon member rjo member womens jewelry association member