All the Necessary Precautions
March 17, 2020

To Our Community

At Jewel-Craft, the health and wellness of our customers, employees and their families is our top priority. As we continue to adapt to the impact of the coronavirus (COVID-19), we wanted to share the immediate steps we are taking to help decrease and avoid the spread of coronavirus in our community.

  • Enhancing and increasing our daily cleaning practices.
  • Closing 1 hr early each day (5pm instead of 6pm EST).
  • Staggering our break times to limit large groups in the break areas.
  • Spreading out all cafeteria tables to be approx. 6 ft apart and limiting 5 chairs per table.
  • Providing a handout to all employees regarding infection prevention.
  • Increasing the number of hand sanitizer stations throughout the shop.
  • Encouraging Social Distancing outside of normal work hours.

We will continue to monitor the situation as it develops and implement recommended guidelines from the CDC and WHO. Our people are our biggest asset. As such, many safety measures will be strictly followed to help keep us all healthy.

To Our Clients

As always, we are here for you, especially in times of uncertainty. If you have jewelers out of work, we will happily take on your overflow repair work. With the international market experiencing such a large disruption, there’s a possibility your manufacturing orders could be delayed or completely cancelled.

Now is a good opportunity for everyone to re-evaluate their reliance on foreign markets. If you are interested in moving your manufacturing back to the U.S., we are here for you. Our shops are taking all the necessary health precautions, while still producing some of the finest jewelry on the planet. For more information or to contact us about how to set up a manufacturing order, send an email to

Overall, we hope you all stay safe and healthy out there. Be sure to take your own necessary precautions, don’t stress out too much and remember that we are always here for you.

First batch of jobs just came back from Jewel-Craft, and we are VERY pleased! Excellent communication, quality work, quick turnaround, reasonable prices. Everything we hoped for! Thanks Ross!
Dan Hacker, Hacker Jewelers
I just wanted to take a minute to express “Much Thanks” to the team of people that take care of me on a daily basis. Alyssa, Stephanie, and Lisa are always on top of things for me. For the last couple of weeks, after I told them that I’m preparing to go on my first vacation in over a year, I’ve noticed that they’ve been working very hard to meet (and usually beat) my deadlines to help ensure that I can vacation worry-free about my jewelry repairs. That means so much to me.
Michael, Williamsburg Jewelers
I received my most recent repair work this morning and wanted to reach out before time and the season get away from me. I've been in the jewelry business for nearly 25 years and I've seen "the good, the bad and the ugly" come out of the repair shop. You and your staff have given me an opportunity to compete for repairs with quality service I can promote with confidence. Thank you so very much.
Carol Taylor, Forever Knot in Jackson, TN
We LOVE Jewel Craft. Their customer service and quality of work is why we have been using Jewel Craft for over 15 years. We use them for repairs as well as custom design and they really do make dreams come true for our customers.
Margaret, Engelberts
I am a goldsmith but do not have all of the tools and time to do my own custom work, so I work directly with Jewel Craft to make it easy for me and perfect for my clients. If I need a shank that is 2.35mm wide and provide my own diamonds, Jewel Craft follows all of my design details and makes the ring 2.35mm wide and sets the diamonds to perfection.
Raime, Raime Weber Jewelry
We have been working with Jewel Craft for over 20 years and I continue to use them because they are reliable. It’s like having my own 30,000 sq. foot shop, that’s how easy they are to work with. Expectations are always met and but most importantly, they are met in a timely matter.
Greg, Windsor Jewelers
Jewel Craft makes it easy. I have goldsmiths on staff but when they are on vacation or we have overflow, I can count on Jewel Craft to get our repairs done so we don’t miss a beat. I also use them for custom design jobs due to their high level of technology and efficiency.
Donna, Boyle Jewelers
ijo member jewelers by trade member jewelers of america member american gem society member mjsa member polygon member rjo member womens jewelry association member